No returns or exchanges
For hygiene and safety reasons, we do not accept returns or exchanges of fragrance, opened or unopened, including for a change of mind or because a scent was not to your taste. Please read each scent’s notes before you order.
Damaged, leaking or incorrect items
If your order arrives damaged, leaking, or different from what you ordered, email dhara@vikaaperfumes.com within 48 hours of delivery with your order number, photos of the product and outer box, and your unboxing video if you recorded one. Once we confirm the problem, we will send a replacement or give you a full refund, including any delivery charge you paid.
Cancelling an order
You can cancel an order before it is handed to the courier by emailing dhara@vikaaperfumes.com with your order number. Online payments for cancelled orders are refunded in full. Once an order has shipped, it can no longer be cancelled.
We may cancel an order if an item becomes unavailable, the delivery address is not serviceable, a price was shown in error, or the order appears fraudulent. You will receive a full refund for any amount paid.
Refused or undelivered parcels
If a prepaid parcel is refused or cannot be delivered after the courier’s attempts and comes back to us, we refund the amount paid for the products. Delivery charges are not refunded in this case.
How refunds are paid
Approved refunds are started within 7 business days. Online payments are refunded to the original payment method through our payment partner, Cashfree Payments; your bank may take a few more days to show the credit. For cash-on-delivery orders, we will ask for UPI or bank details by email to send your refund.