Where we deliver
We currently deliver within India only, through courier partners booked via Shiprocket. Perfume is classed as a flammable item for transport, so some remote PIN codes may not be serviceable. Checkout tells you whether we deliver to your PIN code before you pay, and if an order cannot be delivered we cancel it and refund you in full.
Dispatch and delivery time
Orders are packed and handed to the courier within 2–4 business days of confirmation. Delivery time after dispatch depends on your location and the courier. Enter your PIN code at checkout to see an estimated delivery window. Estimates are not guaranteed, as couriers can be delayed by weather, holidays or local restrictions.
Delivery charges
Delivery is free on orders of ₹999 or more. Smaller orders carry a flat ₹99 delivery charge. The exact amount is always shown at checkout before you pay.
Cash on delivery
Cash on delivery is available on orders up to ₹3,000 where our courier partners offer it, with a ₹49 handling fee shown at checkout. One open cash-on-delivery order is allowed per customer at a time. If a cash-on-delivery parcel is refused or cannot be delivered and comes back to us, we may ask for online payment on future orders.
Tracking your order
When your order ships, we email you the courier name, tracking number and a tracking link. If you have an account, you can also follow your parcel from My account.
Receiving your parcel
Please check that the outer packaging is sealed and undamaged before accepting the parcel. We recommend recording a short video while opening it. If anything is damaged, leaking or incorrect, follow our cancellation and refund policy.
Questions
Write to dhara@vikaaperfumes.com with your order number.